Training Program Manager Full-time Job

The primary responsibilities for a Site Training Program Manager include:

• Collaborate effectively with AWS Service teams, subject matter experts (SMEs) and others on the AWS Support team to support department training programs and initiatives
• Implement and manage training
• Apply adult learning principles to help design and assist in developing training that best fits the needs of the audience and content (online, classroom, or blended learning methods).
• Oversee the design and development exercises, tutorials, job aids, and assessments.
• Manage New Hire Onboarding (i.e. LMS registration, logistics, granting system permissions, etc.)
• Monitor all assessment, survey, and operational data and perform ongoing needs analysis
• Support and drive use of our internal Knowledge Base (i.e., access control, engage SMEs)

A day in the life

You will work with Global Program Managers, Site Leads and Operations Managers to ensure adoption, execution and iteration of training programs at your site. You'll work across regions to share best practices, analyze data to proactively identify trends and create project plans to assist engineers in their development. You'll work within our LMS to track key metrics as such attendance and completion rates. You will work with databases to track and report on operational metrics, schedule meetings, trainings and contribute to MBRs.

 

Job responsibilities


Basic Qualifications

• 3+ years of experience in a training program management role or similar with an undergraduate degree (in communication, education, technical or related field).
• 5+ years of experience in a training program management role or similar without a degree.
• 3+ years experience working with training software such as learning management systems (LMS’s), basic learning technologies (e.g., webinar tools), and MS Office.

Preferred Qualifications

• Experience managing new hire training programs, continuing education programs, or similar training and development projects/initiatives.
• Experience using e-learning software (Articulate Storyline 2, Camtasia, or similar), Cornerstone LMS (or similar), and conferencing tools.
• Experience developing and supporting training for technical/IT-related positions
• Experience with technical customer service organizations
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth/complexity for this role
• Experience creating/editing resources and communication for knowledge transfer and skill development; includes collaborating with subject matter experts and managers to write/develop technical content.

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.
The training team is responsible for developing training strategy with the learner in mind, creating and delivering learning experiences through instructor-led sessions, eLearning, videos, and documentation, managing training logistics and tools, and implementing and maintaining robust measurement to continuously improve the effectiveness of training.